Delete your Quo account
You only have a Quo account if you signed in to use Quo Sync, Quo Pro or paid cloud models. If you never signed in, there is nothing to delete: Quo keeps your chats on your own device.
Delete it yourself
- Android app: open Settings → Sync, then tap Delete my Quo account and confirm.
- Quo Web and the desktop app: open Plan & credits (from your email address in the sidebar), then choose Delete my account and confirm.
If you have a running plan (Quo Pro or Quo Sync), cancel it first (Plan & credits → Manage subscription), then delete your account.
What is deleted
- Your email address and account
- Your synced chats and memories (the encrypted copy on our servers)
- Your credits, their history and your plan records
- Your invite link, and the record of who invited you and whom you invited
It happens straight away. What stays: the chats and memories on your own devices, which are not touched; Paddle’s own records of any purchases you made, which it keeps as the law requires; and, for a year after your free trial, a one-way keyed hash of your email address, only so the trial can’t be claimed twice (it can’t be turned back into your address).
Can’t sign in?
Email [email protected] from the address on the account and ask us to delete it. We’ll check it’s you and do it within 30 days. You can also delete only your synced chats and keep the account, from Quo Sync’s settings (Delete the cloud copy).
See our Privacy Policy for what we hold and for how long.